Term & Condition’s

Terms & Conditions

Last Updated: 26 December 2025

Welcome to AStar LTD (“Company”, “We”, “Us”, “Our”). By using our website https://astarltd.com/ and purchasing products from us, you agree to the terms and conditions mentioned below. We request you to read these terms carefully before accessing, browsing or placing an order on our platform.

If you do not agree with any part of these Terms & Conditions, please discontinue using the website.

1. General Information

AStar LTD is an ecommerce platform dealing in:

  1. Electric Scooters

  2. EV Parts & Accessories

  3. EV Batteries (Lithium/VRLA/Power Batteries)

  4. EV Chargers

  5. Related Electronic Components & Mobility Products

Our objective is to provide high-quality renewable energy and EV mobility solutions for customers across India.

2. Eligibility

By using our website, you confirm that:

  1. You are at least 18 years old OR using the website under the supervision of a parent/guardian.

  2. You agree to provide correct information at the time of account creation or order placement.

  3. You will not use the website for illegal, fraud, harmful or false activities.

3. Product Information

We make every effort to display product descriptions, specifications, prices and images as accurately as possible. However:

  1. Actual product color/appearance may slightly vary due to photographic lighting or screen settings.

  2. Technical specifications may vary from model to model.

  3. Prices and stock availability are subject to change without prior notice.

4. Orders & Pricing

  1. All orders are subject to availability and acceptance.

  2. AStar LTD reserves the right to cancel or refuse any order if:

    • Product is out of stock

    • Incorrect pricing or information displayed

    • Fraudulent or suspicious transaction detected

In case of order cancellation, the amount (if deducted) will be refunded as per the Refund Policy.

5. Payments

  1. We accept payments through secure gateways (UPI, Cards, Net Banking, Wallets etc.).

  2. We do not store your payment details.

  3. Any transaction failure/chargeback issue will be handled by the respective bank/payment provider.

6. Shipping & Delivery

  1. Delivery time varies based on location, product category, and availability.

  2. Tracking details will be shared once the order is dispatched.

  3. Delays due to courier issues, natural events, strikes, or unforeseen situations are not the responsibility of AStar LTD.

7. Warranty & Returns

  1. Warranty terms vary by product category (EV batteries, chargers, parts, scooters).

  2. Warranty is valid only under standard usage conditions.

  3. Physical damages, mishandling, water damage, modification, or third-party repairs void warranty.

  4. Returns are accepted only under eligible conditions as per our Return & Refund Policy page.

8. EV Batteries — Usage Disclaimer

  1. Battery performance may vary depending on usage, maintenance, temperature, charging habits and vehicle condition.

  2. Overcharging, deep discharging, or using non-recommended chargers may reduce life.

  3. Always follow safety & charging guidelines provided by AStar LTD.

9. Intellectual Property

All content on this website including text, graphics, images, logo, videos and software belongs to AStar LTD. Copying, reproduction or use without written permission is strictly prohibited.

10. Website Usage Rules

Users agree NOT to:

  1. Misuse of the website for illegal activities

  2. Attempt hacking, data extraction, or spreading malware

  3. Upload harmful content, abusive comments or fake information

  4. Copy our product listings, data or material

Violation may lead to account termination & legal action.

11. Limitation of Liability

AStar LTD will not be responsible for:

  1. Any direct or indirect damage/loss due to use of products

  2. Accident, injury, fire, or electrical damage caused by wrong usage

  3. Third-party installation, non-recommended accessories/chargers usage

  4. Website downtime or service interruptions

Users agree to use products responsibly and follow safety guidelines.

12. Changes to Terms

We may update or modify these terms any time without prior notice. Continued use of the website means acceptance of the revised terms.

13. Contact Information

For queries, support or complaints:

📧 Email: info@astarltd.com
📞 Phone: +91-XXXXXXXXXX (Replace with your number)
🌐 Website: https://astarltd.com/
📍 Address: Add your business registered address here